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Testimonials

"Just a note to say that Trudy is awesome. Got my Accord in for some work (had to be towed from Round Rock!) and she made sure I was taken care of. Thanks so much."

Take Care,
Alan

"Matt, Adam and Clint assisted me while my van was in the shop for what turned out to be quite a difficult problem to resolve. While the process was not easy or quick, your staff handled it professionally and kept me fully informed throughout the process. All the folks that helped on this one deserve a gold star."

Thanks,
- Vivian B.

"I recently purchased a 2010 Accord from Howdy Honda. It was the best experience I have ever had at a car dealership, from start to finish.

I wanted to call out Derek Adams, the salesman who made this happen (at least from my P.O.V.) Derek was one of the best salesman I have ever met (car, high tech, widgets, etc.). He was genuinely nice, and cared throughout the whole process. I cannot stress enough that having him as a salesperson made me feel at ease throughout the whole process, and not doubt Howdy Honda in one way, shape, or form. Having a salesman put our car sale before his commission was the closer on it, and his dedication to his family.

I want to thank Derek and the internet sales staff for the amazing car buying experience. One such that my wife is already eying a Pilot from your showroom, something that has never been done.
(I would also like to thank Nick, I cannot remember his last name. He was a great person to speak with and talk with during the final steps)

Your dealership has now secured my loyalty, something that was never done before. I will make the trip from Round Rock to S. Austin to get my oil changed because of your staff.

Keep up  the good work, and I cannot thank you enough! My wife and myself are beyond happy with the purchase of the vehicle!"

Thanks!"
-Ken L.

"I just wanted to drop another note and let you know how much I appreciate the absolutely great customer service I receive from everyone at Howdy's Service department!!

While I'm partial to the crew in Express (the good folks from Louisiana), today Clint Collins was outstanding in getting my CR-V in and out, and in less time than I expected.  In addition, while the guys in Express know that I don't like to have my car washed at Howdy (only because it isn't wiped down, and I hate water spots!!), I forgot to tell Clint.  He ran my car through again because some of the stops had started to set.  He actually started wiping her down for me!!  I took over for him because I knew that was going above and beyond, and I wanted him to take care of other customers that may have needed his service.  He also took some good-hearted ribbing from Rick about the extra service.  I hope those that ask for him get even half the service I received this morning!  Jennifer Reid even offered me her own cloth!!

Jeff, I may be repeating myself, but I'm one of those people who believe in the positive effects of building relationships with those you do business with; that is why I will not do business with Classic here in Round Rock, where I live.  If I can't speak to a human on the phone, where I'm concerned, what's the point?  They have never returned any of my calls!  I no longer waste my time with them, I'd rather drive through Austin to Howdy!

Before I go any further and write a book, just let me say once again for your great service teams...

Thank you very much!!!"
- Diane W.

"I had to bring my car to your service department a few weeks ago for what I thought was a minor repair. One of your service associates, Eric Cervantes, was such a big help during this process. It turned out that what I thought was an easy fix, turned out to be much bigger. Eric was so wonderful at keeping in contact with me, and working with me as far as payments/cost of repair. I really appreciated that he went above and beyond to make sure my car was repaired promptly, and that I was given the best deal. Thank you!!!"
- Ashley T.

"Hi Jeff,
While my treatment was fabulous, the actual service was suspect. Clint handled our situation wonderfully, but we had to return after our initial service to repair what was suppose to be fixed the first time. We are both working parents and the multiple trips to Howdy was inconvenient. It all worked out in the end, but I would like to expect a little better quality care in the future. We will be back though - primarily because of how great Clint was."
Regards,
- Jim E.

"My experience with the service department was 1st class.. I was treated like I was the most important person at that particular time. Jennifer Reid is an exceptionally knowledgeable young lady that took care of my transaction..
She explained to me in detail what A1 or B1 and all that stuff means and its projected costs when it comes due. Now I feel there will no surprises in the future. Her product knowledge is exemplary and customer care beyond routine. Jennifer is definitely Management Caliber. I would like this letter to be forwarded up the ranks."
Regards,
- Buster S.

"Thank you for your email. I want you to know that I have been to Howdy Honda twice now, and have NEVER been more impressed by a company's customer service.  I have recommended you to all of my friends.  Each experience I have had has been a very pleasant and welcoming one.  I always feel like I am in the best hands when I visit Howdy Honda. Your staff is professional, kind, and helpful!  This last time I had some unexpected expenses, and one of your employees put me at ease and even found some coupons for me to help lower the total cost! I will continue to visit Howdy Honda for all of my car-service needs!
Thank you for everything!"
- Alicia Torres

"I have remained a loyal customer because I have always been treated so very well at Howdy Honda. R.K. Johnson always remembers who I am as has Brad. Trudy was great to work with."

- Alan

"The service provided to me by Rick was awesome. He was professional, very courteous, and kept me up to speed on what was happening with my car. He was also kind enough to go search for an item that I had left in my car, (my laptop!), and kept it at his desk until I could get back over there. I’m dead in the water without my laptop, and I truly appreciate him taking the time to go get it for me and bring it right out to me as soon as he saw me drive up."

Thanks again for the great service!

- Meredith

"Just wanted to tell you and your team, Thank you. I will be coming to your location more because of your great service and your wonderful, comfortable building. I also was really surprised by the car wash along with the oil change. Everyone was very happy and friendly, I wish more places were like this in our busy world today. Thank you everyone. You do a wonderful job."

Robb E.
4-29-10

"As usual, everyone was helpful and courteous. Even though my car had to be towed to Honda on Tuesday, so of course there was no appointment, service got to it as quickly as possible to diagnose and repair the problem.  Andrew was very helpful.  I certainly appreciate it!"

Andrea R.
5-7-10

Katie L.
5-6-10

"Every experience I've had with the Howdy Honda Service Department has been pleasurable. There was a time when my vehicle was accidentally put in a different line when I took it in to have an oil change and it ended up taking a lot longer that it should have but when the staff recognized their error they were quick to compensate me and as always, provided excellent service. I enjoy everytime I take either of my vehicles in for service because the staff are always polite and courteous and provide quick excellent service. I appreciate the way they've informed me of parts that needed to be replaced but also appreciate how they don't make you feel pressured or obligated to purchase the parts. Best Service Department I've ever experienced, Keep up the great work!"

Sincerely,
Gabe V.
5/03/10

"Jeff: I have bought five Accord coupes from Howdy since 1997. You service department is second to NONE!"

Sincerely,
Bill M.
4/30/10

"Just wanted to tell you and your team, Thank you. I will be coming to your location more because of your great service and your wonderful, comfortable building. I also was really surprised by the car wash along with the oil change. Everyone was very happy and friendly, I wish more places were like this in our busy world today. Thank you everyone. You do a wonderful job."

Robb E.
4/30/10

"I want to express my appreciation to Zeke Banda and all the other members of the Howdy Honda Service staff for their friendly and professional treatment during my recent visit to have my S2K worked on.  This kind of treatment is why I never hesitate to return to HH when I need professional auto service." 

Thanks!
Paul S.

"I just dropped off my CRV with you for some maintenance and repair about an hour ago. Of course, I cannot comment on the quality of the work performed since that has yet to happen.

I can comment on the manner in which I was treated, though. Instead of simply dropping off my car at the mechanic, your new facility and your fine staff made me feel like I was visiting a five-star hotel! What a nice and impressive place you have built. The quiet Internet room and children's play area are the types of detail that show the care and thought you put into your business. We bought our CRV at Howdy Honda seven years ago and have taken that (and other vehicles) in for servicing numerous times, so I can appreciate the improvements. Jennifer Howard was the person who assisted me. She was more than professional and cordial. Ms. Howard's warm and calm style reassured me that Howdy Honda values their customers.

I will be sure to share this with my friends and coworkers. You have found a way to take the stress and frustration out of bringing a vehicle in for servicing, and turned into a pleasant and soothing experience."

Thank you!
David K.
5/23/09

"Just wanted you all to know that Trudy in the Service Dept was extremely courteous as well as effeicient. She was at my car immediately and checked me out promptly-what more can you ask for??  She was awesome and we look forward to seeing her again. thanks for great service!!!"

Mary W.
4/29/09